# Tickets

What is a Ticket?
A Ticket records an issue or maintenance request for a property. Think of it as a support ticket for a physical location — something like "Leaky faucet in unit 3" or "Broken elevator in the lobby." Each ticket is linked to a specific property and tracks what the problem is, how severe it is, what its current status is, and when it needs to be resolved by.

How do I create a ticket?
Go to the Tickets page and click "Add Ticket." You will need to select the property the issue relates to (from a list of your properties), choose a status (e.g., Open, In Progress), set the severity (Critical, High, Medium, or Low), enter a description of the issue, and pick a due date for when it should be resolved. You can optionally set a resolved date if the issue is already fixed. Once created, the ticket appears in the list and on the property's detail page.

How do I view and manage tickets?
The Tickets page shows a data table with columns for Property, Status, Due Date, and Severity. The status is color-coded — closed/resolved tickets show green, in-progress ones show blue, open ones show orange. If a due date has passed, it turns red and bold so overdue items stand out. You can expand any row to see the full description and who created the ticket. At the top of the page, summary cards show your total tickets, how many are open, how many are high/critical severity, and how many are due within the next 7 days.

How do I update a ticket?
Click the pencil icon on any row in the tickets table. An inline edit dialog opens where you can change the description, status, severity, and due date. The system logs who made the change and when. If you resolve an issue, change the status to "Closed" and optionally set the resolved date.

How do I delete a ticket?
Only Company Admins and above can delete tickets. Ticket deletion is a hard delete — the record is permanently removed. Regular users do not see a delete option. If a ticket is no longer relevant, consider changing its status to "Closed" instead of deleting it.

What filters are available on the Tickets page?
You can filter by property, status (by exact status or by slug like "open"/"in_progress"), severity, who created the ticket, and date ranges for when the ticket was created, when it's due, or when it was resolved. You can also toggle between showing tickets from the last 30 days (Recent) or all historical tickets. A text search box lets you search across all fields on the client side.

What are the default ticket statuses?
The system comes with three default ticket statuses: Open, In Progress, and Closed. Your company admin can create additional statuses or rename existing ones through the company settings. The status determines how tickets are counted on the dashboard summary cards.

Can I attach files to a ticket?
No. Tickets are text-based issue trackers and do not support file or receipt attachments. If you need to attach documentation to a cost, use the Expenses feature instead.