# User Roles

What user roles are there?
There are two roles you will encounter day to day. **Company Admin** has full access within their own company and can manage users. **User** handles day-to-day operations for the properties they are assigned to.

What can a User see versus a Company Admin?
For properties, Company Admins see all properties in their company while Users only see the ones explicitly assigned to them. For tickets, expenses, payments, leases, invoices, and recurring expenses, Users only see records for properties in their managed list while Company Admins see everything in their company. The same rule applies to prospects (the CRM) and tenants: Company Admins see all prospects and all tenants in the company, while Users only see prospects and tenants linked to properties they manage.

Can a User create records?
Yes. Users can add new properties (which are automatically assigned to them), tenants, vendors, and prospects for the properties they manage. They can also add/edit tickets, expenses, payments, leases, and recurring expenses — but only for properties in their managed list.

Do invoices follow the same rule?
Yes. Users only see invoices (pending, overdue, and historical) for properties in their managed list, and fetching a single invoice outside that list is denied. Company Admins see every invoice in their company.

What can a Company Admin manage?
A Company Admin manages everything in their own company: all records for any property, user management (adding users and changing roles between Company Admin and User), and lookup lists (property statuses, structure types, etc.).

Does the AI assistant respect the same visibility?
Yes. The AI assistant (Chat) answers questions scoped to what the caller can see — Company Admins get company-wide answers, while Users only get answers about their managed properties and the prospects, tenants, and records linked to them.